Responsible Gaming at 23bd — Play in Control

All responsible gaming tools on 23bd are self-service and take effect immediately upon activation. You do not need to contact support to set a deposit limit or activate a cooling-off period. Here is how each tool works in practice:

Setting a Deposit Limit

Log in to your 23bd account and navigate to Account Settings. Under the Responsible Gaming section, select Deposit Limits. Choose a daily, weekly, or monthly limit in Bangladeshi Taka (৳). Your chosen limit takes effect immediately. If you wish to increase a limit, a mandatory 24-hour waiting period applies before the increase becomes active — this cooling period is a deliberate safeguard to prevent impulsive increases.

Activating Self-Exclusion

Self-exclusion is available under Account Settings > Responsible Gaming > Self-Exclusion. Select the duration that is right for you. Once activated, your account will be locked immediately. You will not be able to log in, place bets, or make deposits for the full exclusion period. Any pending withdrawal requests at the time of exclusion will still be processed. If you self-exclude, you must not attempt to open a new account during the exclusion period — this would breach our Terms and Conditions.

Using a Cooling-Off Period

A cooling-off period temporarily suspends your account for a short, defined window without permanently closing it. It is designed for players who feel they need a brief pause rather than a full exclusion. Navigate to Account Settings > Responsible Gaming > Cooling-Off Period and select 24 hours, 3 days, or 7 days. The suspension takes effect immediately. Your account will reactivate automatically when the period ends.

Problem gambling is a pattern of behaviour where gambling causes significant harm to a person's financial situation, mental health, relationships, or daily life. It is not a character flaw or a sign of weakness — it is a recognised condition that can develop gradually, often without the affected person fully realising it at first. In Bangladesh, as access to online platforms increases, it is important that players are aware of the risks and equipped to recognise when gambling may be shifting from recreation to something more harmful.

23bd monitors platform activity for patterns that may indicate problem gambling behaviour. Where our systems identify a player who may be at risk — for example, a significant increase in session frequency, rapidly increasing deposit amounts, or unusual activity after a sustained losing run — our responsible gaming team may reach out proactively. This is not punitive; it is part of our duty of care to our players.

The following are recognised warning signs that gambling may be becoming a problem. If you identify with several of these, we encourage you to use the self-exclusion tool or contact our support team immediately.

23bd is strictly a platform for adults aged 21 and above. This is not merely a policy requirement — preventing underage gambling is one of our most important obligations as a platform operating in Bangladesh. All accounts on 23bd are subject to age verification during registration. Players who cannot demonstrate that they are 21 or older will not be permitted to deposit, play, or withdraw funds.

If you share a device with children or younger family members, we strongly recommend taking the following precautions to prevent accidental or deliberate access to the 23bd platform:

• Always log out of your 23bd account when you are not actively using it — never leave a logged-in session unattended on a shared device.
• Do not save your 23bd login credentials in the device's browser autofill or password manager if the device is accessible to minors.
• Use your mobile device's screen time or parental control features to restrict access to gambling websites when the device is used by younger family members.

• Set a strict budget before you start each session and treat it as a final limit — not a starting point. If you reach that limit, stop for the day.
• Never gamble with money you cannot afford to lose. Treat your gambling budget as a leisure expense — the same as a cinema ticket or a meal out — not as an investment.
• Take regular breaks during a session. Stand up, walk around, drink water. Long, uninterrupted sessions make it harder to make clear-headed decisions about how much to bet.
• Do not gamble when you are drunk, under the influence of substances, emotionally distressed, or exhausted. Your judgement is impaired in those states and you are more likely to make decisions you will regret.
• Understand that games of chance — slots, roulette, crash games — are governed by RNG and have a built-in house edge. No strategy can guarantee a win, and past results do not predict future outcomes.
• Keep gambling as one of many leisure activities in your life — not the primary or only one. Maintaining friendships, hobbies, physical activity, and family time provides important balance.
• If you feel the urge to chase a loss or play more than planned, activate a cooling-off period immediately from your account settings rather than attempting to override the urge through willpower alone.